Terms of service
Effective Date: 20 June 2026
These Terms of Service (“Terms”) govern your access to and use of the website operated by Vesselia, a brand owned and operated by Collekta Ltd, a UK-registered limited company (“Company”, “we”, “us” or “our”). By accessing or using our website (the “Site”), you agree to be bound by these Terms and our other policies, including the Privacy Policy, Shipping Policy, and Returns Policy. If you do not agree, please do not use the Site.
These Terms apply specifically to all our products.
1. Eligibility
By accessing or using this website, you confirm that you are at least 18 years of age or are using the website under the supervision and with the permission of a parent or legal guardian, where permitted by applicable law.
2. Use of the Site
You agree to use the website and its services only in accordance with applicable laws and these Terms. In particular, you agree not to:
- Use the website in a manner that could interfere with, damage, or impair its operation or security.
- Attempt to access any part of the website, accounts, or systems without proper authorisation.
- Use the website for unlawful, fraudulent, abusive, or otherwise harmful activities.
Where we reasonably believe that these Terms have been violated or that the website or other users may be at risk, we may take appropriate action, including limiting, suspending, or terminating access to the website, where permitted by applicable law.
3. Intellectual Property
All content made available on this website, including but not limited to text, images, graphics, logos, product information, and other materials, is owned by Vesselia.co.uk, its licensors, or its content providers and is protected by applicable intellectual property laws in the United Kingdom and other jurisdictions.
Except as permitted by law, you may not copy, reproduce, modify, distribute, publish, or otherwise use any content from this website for commercial purposes without obtaining our prior written permission.
4. Product Information
We aim to ensure that the information provided on our website, including product descriptions, pricing, and other content, is accurate and up to date. However, we do not guarantee that all information will always be free from errors, omissions, or inaccuracies.
We reserve the right to make changes, corrections, or updates to product details or other website content at any time without prior notice.
Where applicable, product information such as dimensions, weight, and usage or assembly guidance is provided to help customers make informed purchasing decisions.
5. Orders and Payments
All orders placed through our website are subject to acceptance and product availability. We reserve the right to decline or cancel any order at our discretion, including in cases where there are issues with payment, stock availability, or suspected fraudulent activity.
All prices are shown in British Pounds Sterling (GBP £) unless otherwise stated. By completing a purchase, you agree to pay the total amount displayed at checkout, including any applicable taxes and delivery charges.
6. Shipping and Returns
For detailed information on delivery times, shipping costs, and our return and refund procedures, please refer to our:
Shipping Policy
Refund and Return policy
These policies are incorporated into these Terms by reference and form an integral part of your agreement with us.
7. Account and Security
If you register an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
You should notify us as soon as possible if you become aware of any unauthorised access to your account or any suspected security breach.
To the extent permitted by law, we are not liable for any loss or damage arising from unauthorised use of your account where this results from your failure to keep your login credentials secure.
8. Limitation of Liability
To the fullest extent permitted by applicable law, we will not be responsible for any indirect, incidental, special, or consequential losses or damages arising from your use of this website or from the purchase of our products.
Where we are found to be liable in relation to any claim arising under these Terms or your use of the website, our total liability shall be limited to the amount paid by you for the product or service giving rise to the claim.
9. Indemnity
You agree to indemnify and hold harmless Vesselia.co.uk, including its directors, employees, affiliates, and representatives, from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the website or any breach of these Terms.
10. Third-Party Links
The Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or policies of third-party sites.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Modifications to Terms
We may update or amend these Terms from time to time by publishing the revised version on our website. Any changes will take effect once they are posted unless otherwise stated.
By continuing to use the website after any updates are published, you agree to be bound by the revised Terms. We recommend reviewing this page regularly to stay informed of any changes.
13. Contact Information
Store Name: Vesselia
Email: support@vesselia.co.uk
Phone: +447868254438
Registered Address: 82 A James Carter Rd, Mildenhall, Bury Saint Edmunds IP28 7DE, United Kingdom
Customer Service Hours:
Monday–Friday: 8:30 a.m. to 5:30 p.m. (GMT - London)
Saturday–Sunday: Closed
Order Cut‑Off Time: 4:00 PM (GMT - London)
We aim to respond to all messages within 48 hours.