FAQs

1. What is your return policy?

You may request a return within 30 days of delivery to be eligible for a refund, provided the item meets our return conditions.

To start a return, please contact us at support@vesselia.co.uk for instructions.

Return shipping costs are the responsibility of the customer unless the item received is incorrect, damaged, or faulty.

2. What shipping options and costs do you offer?

We offer free shipping on all orders within the UK.

3. How long does shipping take?

1. Processing time: 3–5 business days (Monday–Friday)
2. Transit time: 5–10 business days (Monday–Friday)
3. You will receive a notification once your order has been dispatched.

4. What payment methods do you accept?

We offer secure and convenient payment options to help ensure a smooth checkout experience. The following payment methods are accepted:

1. Credit and Debit Cards (including Visa, Mastercard, American Express, Maestro, and Discover where supported)
2. Apple Pay
3. Google Pay
4. Shop Pay

All payments are processed in British Pounds Sterling (GBP £).

5. Do you offer discounts or promotional codes?

Occasionally, we offer promotional codes and discounts. Any active promotions will be displayed on the Site.

6. Is a product available?

If a product is out of stock, this will be indicated on the product page. You may sign up for a notification to be alerted when the product becomes available again.

7. Do you provide product guarantees?

1. We aim to provide products of consistent quality. If you experience any issues with your order, please contact us at support@vesselia.co.uk.
2. We will review the issue and, where appropriate, offer a replacement or refund in line with our policies.

8. Can I track my order?

Yes. Once your order has been dispatched, you will receive a tracking number to monitor the progress of your delivery.

9. How can I contact customer service?

1. You can contact us via email at support@vesselia.co.uk or by phone +447868254438
2. We aim to respond to all enquiries within 48 hours.

10. What happens if my item is damaged or incorrect on delivery?

Please contact us immediately at support@vesselia.co.uk. We will arrange for a replacement or a full refund, depending on your preference.

11. What is your cancellation policy?

1. Orders may be cancelled within 12 hours of placement, and if cancelled within this period, a full refund will be issued with no deductions.
2. To request a cancellation or make changes, please contact us as soon as possible.
3. Once an order has been processed and dispatched, it can no longer be cancelled. In such cases, it will need to be handled in accordance with our Returns Policy.

12. Are my payment details secure?

Yes. We use secure encryption technologies and trusted payment gateways to protect your payment information.

13. Do you have a physical store?

No. We operate exclusively online and do not have a physical retail location.

14. Do you offer gift packaging or gift cards?

Currently, we do not offer gift packaging or gift cards.