Privacy policy
Last updated: 20 June 2026
This Privacy Policy describes how Vesselia (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit and use our website vesselia.co.uk (the “Site”) or make purchases through our services (the “Services”).
By using our Site or Services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Company Name: Collekta Ltd
Registered Address: 82 A James Carter Rd, Mildenhall, Bury Saint Edmunds IP28 7DE, United Kingdom
Email: support@vesselia.co.uk
Collekta Ltd is responsible for managing the personal information collected through our website and related services. As the data controller, we process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws and regulations in the United Kingdom.
2. Personal Data We Collect
Depending on how you use our website and services, we may collect different categories of personal information, including:
Contact Details: Information such as your name, email address, billing address, shipping address, and telephone number.
Payment Details: Payments are processed securely through trusted third-party payment providers. We do not retain complete payment card information on our systems.
Account Information: If you create an account with us, we may collect your username, password, and other information required to maintain account security.
Technical and Usage Information: This may include your IP address, browser type, device information, pages visited, and information collected through cookies and similar technologies.
Information from Third Parties: We may receive certain information from service providers and partners, including Shopify, analytics platforms, advertising services, and other tools that help us operate and improve our website.
Order and Delivery Information: Where necessary, we may collect additional information related to your order, such as delivery preferences, gift messages, or other details required to process and fulfil your purchase.
3. How We Use Your Data
We use personal information for a variety of legitimate business purposes, including:
Order Fulfilment and Customer Service
To process purchases, arrange deliveries, handle returns, and provide customer support when needed.
Communication
To contact you regarding your account, orders, service-related notifications, or changes to our website and services.
Legal and Regulatory Requirements
To meet our obligations under applicable laws, including record-keeping, accounting, and tax requirements.
Website Improvement
To understand how our website is used and to improve its performance, functionality, and overall user experience.
Marketing Activities
To send promotional communications and provide relevant offers where you have chosen to receive such communications or where permitted by applicable law.
Security and Fraud Prevention
To help detect, prevent, and investigate fraudulent activity, unauthorised access, and other security-related issues.
4. Legal Basis for Processing
We process personal information only where we have a valid legal basis to do so. These legal bases may include:
Contractual Requirements:
Where processing is necessary to provide products or services, fulfil orders, or carry out obligations arising from a contract with you.
Legal Compliance:
Where we are required to process information to comply with applicable laws, regulations, or other legal obligations.
Legitimate Interests:
Where processing is necessary for the operation and improvement of our business, protecting our website and customers, preventing fraud, and carrying out certain marketing activities where permitted by law.
Consent:
Where required, we rely on your consent for activities such as sending marketing communications or using non-essential cookies. You may withdraw your consent at any time, subject to applicable legal requirements.
5. Sharing Your Data
We may share personal information with selected third parties where necessary to operate our business and provide our services. These may include:
Service Providers:
Companies that assist us with website hosting, payment processing, order fulfilment, delivery services, and customer support.
Analytics and Advertising Partners:
Third-party platforms and service providers, including analytics and advertising services, that help us understand website performance and manage marketing activities in accordance with applicable data protection laws.
Regulatory Bodies and Legal Authorities:
Government agencies, regulators, courts, or other authorities where disclosure is required by law or is necessary to protect our legal rights.
We require third parties that process personal information on our behalf to implement appropriate safeguards and to use such information only for the purposes for which it has been provided and in accordance with applicable data protection laws.
6. International Transfers
Some of the third-party service providers we work with may process personal information in countries outside the United Kingdom. When personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, including the use of approved contractual protections or other legally recognised transfer mechanisms, to help maintain an adequate level of data protection.
7. Data Retention
We keep personal information only for as long as it is reasonably necessary to fulfil the purposes described in this Privacy Policy or to meet our legal and regulatory obligations.
For example:
Order and transaction records may be retained for up to six years to comply with accounting, tax, and record-keeping requirements.
Marketing preferences and consent records will generally be kept until you unsubscribe, withdraw your consent, or where retention is no longer required under applicable law.
When personal information is no longer needed, we will securely delete, anonymise, or otherwise dispose of it in accordance with applicable legal requirements.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to help provide and improve our services. These technologies may include:
- Essential Cookies: These are necessary for the operation and security of the website and enable core functionality.
- Analytics Cookies: These help us understand how visitors interact with our website so that we can improve its performance and user experience.
- Marketing Cookies: These may be used to measure the effectiveness of advertising and, where permitted, to provide content and advertisements that are more relevant to your interests.
When you first visit our website, you will be given the opportunity to accept or manage the use of non-essential cookies. You may also change your preferences at any time through our cookie settings tool, where available, or by adjusting your browser settings.
9. Your Rights
Under applicable data protection laws, you may have the following rights in relation to your personal information:
- Right of Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Ask us to correct any inaccurate or incomplete information.
- Right to Erasure: Request the deletion of your personal information in certain circumstances.
- Right to Restrict or Object to Processing: Ask us to limit or stop certain types of processing where permitted by law.
- Right to Data Portability: Request that certain personal information be provided to you or transferred to another service provider in a structured and commonly used format.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.
- Right to Lodge a Complaint: If you believe your personal information has been handled improperly, you have the right to submit a complaint to the UK Information Commissioner's Office (ICO). Further information is available at https://ico.org.uk.
To exercise any of these rights or if you have questions regarding this Privacy Policy, please contact us at support@vesselia.co.uk.
10. Children
Our Site and Services are not directed at children under 16 years old, and we do not knowingly collect personal data from children.
11. Security
We take reasonable technical and organisational measures designed to help protect personal information from unauthorised access, disclosure, alteration, loss, or misuse. While no method of transmitting or storing data can guarantee absolute security, we work to maintain safeguards appropriate to the nature of the information we process.
12. Marketing Communications
We will send promotional emails and similar marketing communications only where you have chosen to receive them or where otherwise permitted by applicable law.
You may opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at support@vesselia.co.uk.
Subject to your cookie and marketing preferences, we may also work with third-party advertising partners to measure the effectiveness of our campaigns and to display advertisements that may be more relevant to your interests. This may include the use of advertising platforms and similar technologies in accordance with applicable data protection laws.
13. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or the services we provide. Any updates will be posted on this page, and the most current version will be identified by its "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.
14. Contact Information
Store Name: Vesselia
Email: support@vesselia.co.uk.
Phone: +447868254438
Registered Address: 82 A James Carter Rd, Mildenhall, Bury Saint Edmunds IP28 7DE, United Kingdom
Customer Service Hours:
Monday–Friday: 8:30 a.m. to 5:30 p.m. (GMT - London)
Saturday–Sunday: Closed
Order Cut‑Off Time: 4:00 PM (GMT - London)
We aim to respond to all messages within 48 hours.