Shipping policy
This Shipping Policy applies to all orders placed within the United Kingdom. It is intended to provide clear information regarding how we process, handle, and deliver orders, including estimated delivery times and any applicable shipping charges.
By placing an order on our website, you acknowledge and agree to the terms set out in this Shipping Policy.
1. Shipping Coverage
We currently deliver to all regions within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
At present, we do not offer delivery to the Channel Islands or to P.O. Box addresses.
2. Shipping Costs
We provide Free standard shipping on all orders within the United Kingdom at no additional shipping cost. Any applicable charges, if they arise, will be clearly shown during the checkout process before you complete your order.
3. Order Processing and Delivery Timeframes
Order Processing Time: 3–5 business days (Monday to Friday)
Transit Time: 5–10 business days (Monday to Friday)
Estimated Delivery Time: 8–15 business days from the date the order is placed
Orders placed after 4:00 p.m. GMT, or on weekends and public holidays, will begin processing on the next working day.
Delivery times are estimates and may vary slightly during peak periods or due to delays with shipping carriers that are outside our control.
4. Delivery Partners
We work with trusted UK couriers to ensure fast and secure delivery, including:
- Royal Mail
- DHL
- Evri (Hermes)
5. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
Newly shipped orders: Please allow 3–5 business days for tracking information to become active and fully update in the carrier’s system.
Orders in transit: In some cases, tracking updates may take 3–7 business days to appear as the parcel moves between shipping facilities or carrier hubs.
Tracking assistance: If you have concerns about your shipment status or tracking updates, you may contact our customer support team at support@vesselia.co.uk for assistance.
You can also track your order directly through our order tracking page, where available.
6. Delivery of Fragile and Oversized Items
We take care to package all products securely to help protect them during transit, including items that may be fragile, oversized, or require additional handling.
All orders are prepared with appropriate packaging materials to reduce the risk of damage during delivery.
We recommend inspecting your order upon arrival. If you notice any damage or issues, please contact us as soon as possible so we can assist you further.
7. Delivery Delays
While we aim to ensure all orders are delivered within the estimated delivery timeframes, certain factors outside our control may occasionally cause delays. These may include adverse weather conditions, courier disruptions, operational delays, or additional inspections by logistics providers.
If your order has not arrived within the expected delivery window, please contact us at support@vesselia.co.uk. We will work with the relevant delivery partners to investigate and provide an update or appropriate resolution.
8. Delivery Issues
If you experience any issues such as delivery delays, missing parcels, or incorrect items, please contact us as soon as possible at support@vesselia.co.uk and include your order number.
We will review the issue and coordinate with the relevant delivery service to help resolve the matter as quickly as reasonably possible.
9. Order or Address Modifications
If you need to make changes to your order or delivery address, please contact us within 12 hours of purchase. Once an order has been shipped, we are unable to modify or reroute it.
To request a modification, email: support@vesselia.co.uk
10. Packaging Sustainability
We are committed to minimising our environmental impact. Where possible, we use eco-friendly and recyclable packaging materials for all shipments.
11. Updates to This Policy
We may update this Shipping Policy from time to time to reflect changes in our delivery processes, logistics partners, or operational requirements. Any updates will be posted on this page.
We recommend reviewing this Shipping Policy periodically to stay informed of the most current information regarding shipping and delivery.
12. Contact Information
Store Name: Vesselia
Email: support@vesselia.co.uk
Phone: +447868254438
Registered Address: 82 A James Carter Rd, Mildenhall, Bury Saint Edmunds IP28 7DE, United Kingdom
Customer Service Hours:
Monday–Friday: 8:30 a.m. to 5:30 p.m. (GMT - London)
Saturday–Sunday: Closed
Order Cut‑Off Time: 4:00 PM (GMT - London)
We aim to respond to all messages within 48 hours.