Billing Terms & Conditions

This Billing Terms & Conditions explains how payments are processed when purchasing products from Vesselia and ensures a secure, transparent transaction experience.

1. Accepted Payment Methods

We offer secure and convenient payment options to help ensure a smooth checkout experience. The following payment methods are accepted:

  1. Credit and Debit Cards (including Visa, Mastercard, American Express, Maestro, and Discover where supported)
  2. Apple Pay
  3. Google Pay
  4. Shop Pay

All payments are processed in British Pounds Sterling (GBP £).

2. Payment Processing

  1. Payment is required in full at the time of purchase. Orders will only be processed and dispatched once the payment has been successfully received.
  2. If a payment is declined or not completed, the order will not be confirmed or fulfilled.

3. Prices and Currency

  1. All prices on the Site are listed in GBP (£).
  2. Prices are subject to change without prior notice.
  3. Customers will not be charged any additional taxes at checkout for orders delivered within the United Kingdom.
  4. We offer free standard shipping throughout the United Kingdom.

4. Payment Security

  1. We use secure socket layer (SSL) encryption and reliable third-party payment providers to help protect your transactions during checkout.
  2. We do not store full payment card details on our systems.

5. Refunds and Chargebacks

  1. Refunds are handled according to our Returns and Refund Policy.
  2. Unauthorised chargebacks will be contested.
  3. For any issues, please contact us before initiating a dispute: support@vesselia.co.uk

6. Fraud Prevention

  1. We reserve the right to cancel or suspend any order where there is reasonable suspicion of fraudulent, unauthorised, or high-risk activity.
  2. In certain cases, we may request additional verification details if a payment is flagged by our payment processor for security or fraud prevention purposes.

7. Contact Information

For questions or concerns regarding these Terms, contact us at:

Store Name: Vesselia

Email: support@vesselia.co.uk

Phone: +447868254438

Registered Address: 82 A James Carter Rd, Mildenhall, Bury Saint Edmunds IP28 7DE, United Kingdom

Customer Service Hours:

Monday–Friday: 8:30 a.m. to 5:30 p.m. (GMT - London)

Saturday–Sunday: Closed

Order Cut‑Off Time: 4:00 PM (GMT - London)

We aim to respond to all messages within 48 hours.